How to reset your forgotten password?

1 Access ADSelfService Plus through a web browser. On the left half of ADSelfService Plus, you have two large buttons: one labeled “Forgot your password” and the other “Unlock your account”

2 Click on the “Forgot Password” button.

You will be asked to give your username.

3 After you provide username,you will be directed to the page where you can authenticate yourself.

There are 3 kinds of authentication method:

You can choose between Verification Code method and Security Question(s) method for proving your identity. However, your administrator might choose to authenticate you using Mixed Method, which comprises of both verification code and Security Question(s).

The authentication page will look like the image shown below:

For resetting your password via Verification Code method:

Reproduce the code sent to your E-mail Address/Mobile Number (whichever option chosen by you)

The Verification Code is usually an eight digit no.,which when reproduced by you,paves way for the password reset process.

For resetting the password via Security Question(s) method:

Answer to Security Question(s) just like you did during enrollment phase. This proves that it is indeed you who is requesting for password reset.

For resetting the password via Mixed method:

As aforementioned, the mixed method comprises of both 'Verification Code' & 'Security Question(s)' method.

In this scenario,it becomes mandatory for you to go through both methods (Verification Code followed by Security Question(s) ) in order to reset your password.

The final step in all the above mentioned cases is - of course - to reset your password.

For resetting passwords of other platform accounts

ADSelfService Plus allows you, the user, to automatically reset your other platform accounts passwords(eg: Google Apps, Office 365, IBM i/AS400, etc.) when you reset your Windows Active Directory password. You can link your other platform accounts with your Windows account. After linking your accounts, ADSelfService Plus will automatically reset your password of those linked accounts, when you reset your Windows password. To link your accounts, click here.

Features related to the Password Reset process:

Anknowledgement Mails:

On performing the 'Password Reset' or 'Unlock Account' operations,you might get a mail from the application - administrator's choice - stating that you have successfully carried out the respective operation.

Enabling/Disabling this feature is in the hands of your administrator.

Password Strength Analyzer:

This feature is a visual display of strength of the password that you configure.It aides you in configuring a strong password which in turn increases the security of your account.

Again,enabling/disabling this feature is in the hands of your administrator.

Click on 'Password Guidelines' in order to view the guidlines to be followed to create a strong password.


CAPTCHA: A word verification image which serves for the purpose of increasing the security of your account.Enabling/Disabling the CAPTCHA is in the hands of your IT administrator.

Refresh CAPTCHA option: In case of having trouble while deciphering the CAPTCHA code,you can switch it by clicking on the icon.

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